Contact us

In order to keep your ignite account secure, we will temporarily lock your account following a number of incorrect login attempts. If your account has been temporarily locked you will need to wait until the timer has reset before you can try again. If you haven’t already attempted to re-set your password please click here and follow the onscreen instructions.

We may also permanently lock your account for one of the following reasons:

  • A further incorrect login attempt after the temporary lock is lifted
  • Incorrect PIN entries when resetting your password
  • Incorrect Security Answer attempts when resetting your password

If your account is permanently locked out you will need to contact us using the form below. A member of the ignite team will contact you back to unlock your account, usually within 48 working hours.